1. How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

2. Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

3. When will you ship my order?

If you order an in-stock item, we’ll ship it within 5 working days.

4. How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

5. Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at sales@ziabags.com

6. Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at sales@ziabags.com